Privacy Policy

Effective Date: January 1, 2025
Last Updated: January 1, 2025

Syla (“Syla,” “we,” “us,” or “our”) is a software platform operated by Wasilah LLC, a North Carolina limited liability company (“Company”). Syla is committed to protecting your privacy and ensuring that your personal information is handled responsibly.

This Privacy Policy (“Policy”) describes how we collect, use, disclose, and protect information collected through our website and platform located at https://app.syla.systems (the “Site” or “Platform”).

This Policy applies solely to information collected through the Syla Platform and does not apply to information collected offline or through third-party websites not controlled by us.

1. Information We Collect

a. Internet Traffic & Usage Data

When you access the Platform, we may automatically collect non-identifying information, including but not limited to IP address, browser type and version, operating system, pages visited and time spent on the Platform, and referring and exit URLs. This information is used in aggregate form to analyze usage trends, improve the Platform, and enhance user experience. It does not personally identify you.

b. Cookies & Tracking Technologies

We use cookies and similar technologies to improve Platform functionality, remember user preferences, and analyze Platform usage. Cookies do not provide us access to your computer or personal information beyond what you choose to share. You may disable cookies through your browser settings, though some features of the Platform may not function properly.

c. Personal Information

We collect personal information that you voluntarily provide when you create an account, submit forms, book calls or request services, subscribe to services, or communicate with us. This may include your name, email address, phone number, business name, billing information, login credentials, and other information relevant to service delivery.

d. Account & Platform Data

As a CRM and systems platform, Syla may process data you input into the Platform, including contact records, communications, workflows, and other business information (“User Content”). You retain ownership of your User Content.

e. Payments

Payments are processed securely through third-party payment processors such as Stripe, ACH, or other payment services commonly available through our platform provider. We do not store full credit card or bank account numbers on our servers.

2. How We Use Your Information

We use your information to provide, operate, and maintain the Platform; create and manage user accounts; process payments and subscriptions; respond to inquiries and support requests; send administrative, service-related, or account communications; improve Platform functionality and performance; and comply with legal and regulatory obligations. Unless you opt out, we may also send informational emails regarding updates, features, or changes to this Policy.

3. Email & SMS Communications

By providing your contact information, you consent to receive communications related to your account, services, or Platform usage. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will never be shared with third parties. Message frequency may vary. You may opt out of SMS communications at any time by replying STOP.

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share information only with trusted service providers who assist in operating the Platform, when required by law or legal process, to protect the rights or safety of the Company or users, or in connection with a merger, acquisition, or sale of assets. All service providers are required to maintain confidentiality and use information solely to perform contracted services.

5. Testimonials & Reviews

We may display testimonials or reviews provided by users. By submitting a testimonial, you grant Syla permission to use it for marketing or promotional purposes. If you wish to update or remove a testimonial, please contact [email protected] and we will promptly comply.

6. Your Rights & Choices

You may request access to your personal information, request correction or deletion of your data (subject to legal and operational requirements), or opt out of non-essential communications by contacting [email protected].

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. Sensitive data is transmitted using secure technologies such as SSL encryption. While we take data protection seriously, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links & Services

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing information.

9. Business Transfers

If Wasilah LLC or Syla is involved in a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction, subject to this Privacy Policy.

10. Children’s Privacy

Syla is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

11. Updates to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on the Platform. Continued use of the Platform constitutes acceptance of the updated Policy.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact:

Wasilah LLC
4030 Wake Forest Rd, Ste 349
Raleigh, NC 27609
[email protected]